For care homes, Spitex (home care) and clinics
Ride service for care homes, Spitex and clinics in the Lenzburg, Aarau, Brugg and Baden areas
Seated, with help getting in and out. Not an ambulance transport, no wheelchair-accessible vehicle.
We drive residents, clients and patients to the doctor, hospital, dialysis, therapy and day rehabilitation, as a single ride or as a series of recurring appointments. The invoice goes to the institution, to the person themselves or to relatives.
076 225 23 23, around the clock
Who we drive for
For professionals who organise rides for others, and for relatives.
- Care homesResidents to the doctor, hospital and therapy, with escort to the registration desk by arrangement.
- SpitexSpitex (home care) clients to recurring appointments, with each series planned once.
- Clinics & social servicesDischarge rides home and outpatient appointments, invoice to the clinic.
- RelativesBook rides for parents or partners, invoice to your address.To patient transport
What we do and what we do not do
What we do
- Seated rides to the doctor, hospital, dialysis, therapy and day rehabilitation
- Help getting in and out
- Escort to reception or the registration desk by arrangement
- Walking frames (rollators) and folding wheelchairs come along if the person can transfer to the vehicle seat
- Recurring appointments firmly scheduled, every ride confirmed
- Return ride at a fixed time or on call
- Trip list per person for invoicing
What we do not do
- No ambulance transport, no transport lying down
- No emergency service. In an emergency: call 144
- No medical or nursing care during the ride
- No wheelchair-accessible vehicle: anyone who has to travel seated in their wheelchair should use a specialised service, such as TIXI Fahrdienst or a regional wheelchair transport service
Calculate recurring appointments
Choose a template or enter your own details: price per ride at tariff rates and an estimate per month.
Estimate per month
approx. CHF –
Enter a route and the weekdays.
| Ride | per month | per ride |
|---|
How this is calculated
Estimate based on our tariff. Traffic, detours and waiting time not agreed in advance change the price. For regular rides, a fixed price per route or a framework agreement is available on quote.
Tariff as of 2026-09, base fare CHF 6.00, Rate 1 CHF 4.40 per km. See our fares
Discharge rides for clinics
For clinics that offer privately or semi-privately insured patients a ride home: we handle the discharge ride seated, with help with luggage and getting out at home. The clinic places the order, and the invoice goes to the clinic.
- Order placed by the ward, social services or patient administration
- Pick-up at the agreed entrance, luggage loaded into the vehicle
- Help getting out and to the front door
- Invoice to the clinic, monthly with trip list and reference
- Can be planned with the discharge date, at short notice subject to availability
Price On quote
How recurring appointments work
- Request a seriesWho travels, from where to where, on which days and at what times, and what help is needed.
- Quote and confirmationPrice according to tariff, or a fixed price per route on quote. We confirm the appointments in the series.
- RidesPick-up at the agreed time, help getting in, return ride at a fixed time or on call.
- ChangesIf an appointment is cancelled, cancel the ride free of charge up to 24 hours in advance.
- InvoicingOne invoice per month, with a trip list per person.
Who receives the invoice?
You decide when you send your request. Every invoice includes a list of rides per person with date, route and amount.
- InstitutionCollective invoice each month, rides split by person or department.
- ResidentInvoice directly to the person, with a trip list for their own records.
- RelativesInvoice to the person who placed the booking, for example a son or daughter.
Swiss basic health insurance may contribute 50 percent of medically necessary transport costs, up to CHF 500 per year (Art. 26 KLV). Whether this applies is decided by your insurer; we cannot promise reimbursement.
Data protection
For a ride, we need the name, pick-up address, destination and times, plus a phone number for queries and, if needed, whether help getting in and out is required. We do not need diagnoses. We do not pass the details on to third parties.
Rules for recurring rides
- Cancellations
- You can cancel individual appointments free of charge up to 24 hours before pick-up, online with the booking number or by phone. For later cancellations the cancellation terms apply.
- Ending a series
- The whole series can be cancelled at any time with effect from the end of the current week.
- Waiting time
- Agreed waiting time costs CHF 65.00 per hour. Include it in your request and it will be part of the estimate.
- Not at the pick-up point
- If the passenger is not there at the agreed time and cannot be reached by phone, we wait 15 minutes. After that the ride counts as not taken, in accordance with our terms.
- Return ride on call
- A phone call is enough when the appointment is over. A fixed return time is easier to plan.
Frequently asked questions from care homes, Spitex and clinics
Is patient transport a medical ambulance transport?
No. We are not an emergency service and do not provide medical care. Patient transport is for people who can travel seated in a regular, suitable vehicle. Please check directly with your health insurer whether it will cover any costs.
Can you transport wheelchair users?
Aargauer Taxi currently has no wheelchair-accessible vehicle. Anyone who can transfer from their wheelchair to a vehicle seat is welcome: we help with getting in and take the folding wheelchair along. For rides seated in a wheelchair, we recommend a specialised transport service.
Will the driver escort me to the registration desk?
Yes, by arrangement. In the request, under “What helps the passenger?”, choose escort to the registration desk. The driver will then accompany you to the reception of the practice or hospital.
Can I book a ride for someone else?
Yes. In the request, under “Details”, choose the option “For someone else” and enter the passenger's name and phone number. This is how relatives book doctor's appointments or shopping trips for their parents, for example; the confirmation and the invoice go to the person who made the booking.
Can care homes book rides for residents on account?
Yes. The home books with the resident's name and appointment. The invoice goes monthly to the home, to the person themselves or to relatives, with a trip list per person.
Do you need medical information?
No. We need the name, pick-up address, destination and times, and whether someone needs help getting in and out. We do not need diagnoses.
Is it always the same driver?
We cannot promise that; it depends on the duty roster. The appointments in the series and the pick-up times stay the same, and we confirm every ride.
What does a series for dialysis or therapy cost?
Under the tariff, each ride costs the base fare plus the price per kilometre. The calculator on this page shows the estimated monthly cost. A fixed price per route is possible on quote.
What rides is your institution planning?
Tell us the passenger, route, days and times. You will receive a written quote.
Available around the clock, 7 days a week.